QuickMart Return & Refund Policy

At QuickMart, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process as outlined below.

1. Eligibility for Returns

You may return an item if:

• The item is defective, damaged, or incorrect upon delivery.
• The item is unused, unworn, and in its original packaging with all tags attached.
• The return request is made within 15 days from the date of delivery.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods (food, beverages, flowers, etc.).
• Personal care and hygiene products.
• Items marked as “Final Sale” or “Non-Returnable.”
• Digital products and gift cards.

3. Return Process

To initiate a return:

1. Contact our customer support team at [support email] or call [customer service number] with your order details.
2. Our team will review your request and provide return instructions.
3. Pack the item securely and ship it back to our return address.
4. Once we receive the item, we will inspect it and process your refund or replacement.

4. Refund Policy

• Refunds will be issued to the original payment method within [X] business days after approval.
• Shipping fees are non-refundable unless the return is due to an error on our part.
• If the item is returned used, damaged, or incomplete, we may decline the refund or offer a partial refund.

5. Exchange Policy

If you received a defective or incorrect item, you can request a replacement instead of a refund. Contact us, and we will arrange for a replacement at no extra cost.

6. Order Cancellations

• Orders can be canceled within 3 hours of purchase if they have not yet been shipped.
• If the order has already been processed, you will need to follow the return process.

7. Contact Us

For any questions or assistance regarding returns and refunds, please contact:
📧 Email: sales@quickmart.ae
📞 Phone: 0563502731 
📍 Address: Jumeirah Dubai

We appreciate your trust in QuickMart and are committed to ensuring a smooth shopping experience!